Th39's Commitment
Th39 believes online entertainment should remain fun and within your control. This page outlines our commitment, the self-management tools available, warning signs to watch for, and how to get help if you or someone you care about needs support.
Th39's Commitment to Players
Our Philosophy
At th39, responsible gaming is not just a phrase written in a document. It is a core value we live by and put into practice every day across all aspects of platform operations. We understand that the majority of Malaysian players use th39 purely for entertainment — much like watching a Malaysia Super League match at a café, playing badminton on the weekend, or catching an e-sports event with friends. These are healthy, controlled leisure activities.
However, we also recognise that for a small number of players, gambling can develop into a serious problem. It can happen to anyone – regardless of background, education, or financial status. When entertainment turns into a burden, when bets are placed to chase losses, or when activity on the th39 platform begins to affect your relationships, work, or finances – that is the time to pause and seek help.
Th39 provides a comprehensive suite of self-management tools to help players stay in control. We also train our customer support team to recognise signs of problem gambling and refer players to appropriate help resources. For us, responsible gaming is not optional — it is a responsibility we take seriously.
Gambling should be seen as a form of entertainment, not as a way to earn income or solve financial problems. Never gamble with money you cannot afford to lose. Set your limits before you start playing, and stick to them.
Treat every ringgit you wager as the cost of entertainment – not an investment. If you win, consider it a bonus. If you lose, it's the price of the fun.
Make time for other activities – family, friends, work, and other interests. Don't let th39 take over all of your free time.
Set a weekly or monthly deposit limit before you start. Use th39's deposit limit tool to help you stay within budget.
Chasing losses is one of the most dangerous warning signs. If you've taken a loss, step away for a while and come back another time with a clearer head.
Never gamble when you are feeling sad, stressed, angry, or under the influence of alcohol. An unstable emotional state can lead to poor decision-making.
Th39's Commitment
This is not just a slogan. This is how th39 puts responsible gaming into practice in our day-to-day operations.
Th39 strictly enforces an 18+ age requirement. Our KYC process ensures no underage player can register or play on our platform — without exception.
Th39 players have access to deposit limits, loss limits, session time limits, temporary suspension, and permanent self-exclusion – all of which can be activated directly within the platform.
The th39 system monitors suspicious betting patterns and proactively reaches out to players showing signs of problem gambling to offer early support.
All th39 customer support staff are trained to identify signs of problem gambling and to respond with sensitivity, as well as to refer players to appropriate support resources.
Th39 displays clear, unambiguous risk information across all sections of the platform, ensuring players fully understand the nature of games of chance before placing any bets.
Th39 does not send pressure-driven promotions to players who have set self-control limits, have requested a break, or are showing signs of potential problem gambling.
Control in Your Hands
All these tools can be activated directly from your th39 account settings or through 24/7 customer support.
Set a maximum limit on how much you can deposit into your th39 account within a given period. Once a limit is set, it cannot be increased immediately – a waiting period is required to prevent impulsive decisions.
Set a maximum limit on how much you can lose within a given time period. Once this limit is reached, your account will be blocked from placing new bets until the limit period resets.
Set a time limit for each gaming session on th39. When your set time is almost up, you will receive a warning notification. This helps you maintain a healthy life balance.
Need a quick break? Suspend your th39 account yourself for 24 hours, 48 hours, 72 hours, 1 week, 2 weeks, or 1 month. During the suspension period, you will not be able to log in or place any bets.
For players who need a longer break, th39 offers self-exclusion periods of 6 months, 1 year, or permanent exclusion. During this time, your account is fully closed and you will not be able to re-register.
Opt out of all promotional emails, bonus SMS, or special offer notifications from th39. This helps reduce the temptation and pressure to play more than you should.
All limits you set at th39 take effect immediately. However, any request to increase or remove a limit is subject to a waiting period of 24 hours to 7 days depending on the limit type. This is an added layer of protection for you.
Know the Signs
Problem gambling rarely develops overnight. It typically progresses gradually. Watch for these signs in yourself or someone you care about:
Using gambling as a means to earn money to pay off debts or bills is a serious warning sign.
Continuing to play after significant losses in the hope of "winning back" what you've lost is an extremely dangerous pattern.
Lying to family members or friends about how much time and money you have spent gambling.
Neglecting family, friends, or work responsibilities due to excessive time spent gambling.
Made repeated attempts to stop or cut back on gambling but never succeeded.
Borrowing money from family or friends, or using a credit card to fund gambling.
Check on Yourself
Check all statements that apply to your experience over the past 12 months:
Our Promise
Th39 will not use marketing tactics that encourage players to gamble beyond their means.
Th39 continuously strengthens its age verification measures to ensure no player under 18 can access the platform.
When a player requests self-exclusion, th39 will fully respect that decision and will make no attempt to reverse it.
Information on gambling problem assistance is always easy to find within the th39 platform — never buried in a corner.
Th39 actively educates players on the risks of gambling, the true statistical odds, and how to play safely.
If a player or their family raises concerns about a gambling problem, th39 will respond within 24 hours.
All assistance requests and information related to gambling problems are handled in strict confidence and with full respect.
Th39 is committed to continuously improving our responsible gaming policies and tools based on the latest research and feedback.
FAQ
Play Safe at th39
Th39 supports you in enjoying our platform responsibly. Register now and make full use of all the self-control tools we provide.
Need Immediate Help?
If you or someone you care about is struggling with a gambling problem, help is available. Contact the th39 support team or activate your self-exclusion directly.
For professional gambling problem support, contact the Malaysia Ministry of Health or a registered counselling service in Malaysia.