Official Documents
Your privacy is th39's top priority. This document sets out clearly how we collect, use, store, and protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Data Protection Summary
Th39 collects only the personal data strictly necessary for the stated purposes — account registration, identity verification, payment processing, and service improvement.
Your data is protected by 256-bit SSL encryption in transit and a layered storage system that meets the latest industry security standards.
As a th39 player, you have the right to access, correct, transfer, or request the deletion of your personal data at any time.
Th39 will not disclose, sell, or transfer your personal data to third parties for marketing purposes without first obtaining your explicit consent.
All data handling practices at th39 comply with Malaysia's Personal Data Protection Act 2010 (PDPA) — the country's primary personal data protection legislation.
In the event of any data breach that may affect your information, th39 is committed to notifying you within the timeframe required by applicable law.
Welcome to the th39 Privacy Policy. This document explains transparently how th39 ("We", "Platform", "Company") collects, uses, stores, processes and protects your personal data ("You", "Member", "Player") when you use the th39-app.com website and all related services. We respect the privacy of every player and are committed to handling your data in a responsible, transparent and secure manner.
By registering for or using the th39 platform, you are deemed to have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the th39 platform and contact us to close your account.
This Privacy Policy applies to all personal information collected by th39 through its website, mobile application, and all communication channels used to interact with our Malaysian players. It covers data collected when you:
Th39 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). As a responsible data processor, we ensure that all data processing activities have a valid legal basis and are carried out in a fair and transparent manner for all our players.
Th39 collects the following categories of personal data from our Malaysian players:
Th39 does not collect any sensitive data such as health information, political views, or religious beliefs. The only category of potentially "sensitive" data that may be processed relates to responsible gaming requirements, and this is done solely with your explicit consent.
Th39 collects your personal data through the following methods:
| Collection Methods | Data Type | Purpose |
|---|---|---|
| Registration Form | Name, email, phone number, date of birth | Creating a th39 account |
| KYC Process | MyKad, selfie, proof of address | Identity verification & AML compliance |
| Payment Transactions | Payment method details, transaction records | Processing deposits & withdrawals |
| Platform Usage | Game records, bets and account activity | Account management & fraud detection |
| Cookies & Web Technologies | IP, device, browsing patterns | Security, analytics & UX improvement |
| Support Communications | Enquiry & complaint content | Issue resolution & service improvement |
Th39 may also receive your data from legitimate third-party sources such as identity verification service providers, fraud prevention agencies, and analytics providers — all subject to compliance with applicable laws.
Th39 uses your personal data solely for the following legitimate and stated purposes:
You may opt out of marketing communications from th39 at any time via your account settings or by contacting th39 customer support. Unsubscribing from marketing emails does not affect transactional communications or other essential service notifications.
Th39 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. However, your data may be shared in the following limited circumstances:
Th39 works with trusted third-party service providers for platform operations, including:
All third-party service providers are required to sign data confidentiality agreements and comply with the security standards set by th39 and applicable Malaysian law.
Th39 may disclose your personal data to the relevant authorities if:
In the rare cases where data must be processed outside Malaysia (for example, by international cloud service providers), th39 ensures that a level of protection equivalent to or greater than that required by Malaysia's PDPA is upheld through appropriate data protection agreements.
Th39 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or inadvertent disclosure:
All communication between your browser and th39's servers is encrypted using the latest TLS 1.3 protocol.
Sensitive data stored in th39's database is encrypted using AES-256 encryption.
Access to players' personal data is restricted to th39 staff who require it strictly for the performance of their job duties.
The th39 system is monitored 24 hours a day to detect and respond to any security threats.
While th39 implements comprehensive security measures, no system can guarantee absolute security. You are responsible for keeping your th39 account password confidential and for notifying us promptly if you suspect any unauthorised access.
Th39 retains your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by Malaysian law:
Once data is no longer required for any legitimate purpose, th39 will securely delete or anonymise it in accordance with established data deletion procedures.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by th39:
You have the right to request a copy of your personal data held by th39 and to know how it is being used.
You may request th39 to correct any of your personal data that is inaccurate, outdated, or incomplete.
Under certain circumstances, you may request that th39 delete your personal data when it is no longer required.
You may request that th39 restrict the processing of your data under certain circumstances while a dispute is being resolved.
You may request your personal data in a structured, machine-readable format for portability purposes.
You may object to the processing of your data for direct marketing purposes or where processing is based on our legitimate interests.
To exercise any of the rights above, contact us by email at support@th39-app.com or via the th39 platform's live chat. We will respond to your request within 14 business days. For more complex cases, we may require up to 30 days, and we will notify you in advance.
Th39 uses cookies and similar tracking technologies to enhance the user experience and platform security. The following types of cookies are used:
You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the th39 platform.
Th39 takes a dedicated approach to protecting players' financial data. All financial transactions on th39 are conducted in MYR (RM) and processed through recognised Malaysian payment methods:
Th39 does not store your full credit or debit card number, PIN, or digital wallet password. All sensitive payment information is processed directly by payment service providers that operate under their own PCI-DSS security standards.
To prevent fraud and money laundering, th39 requires all withdrawals to be made via the same payment method used for the deposit. This is an industry-standard security measure that protects both you and the integrity of the platform.
The th39 platform is exclusively for users aged 18 years of age and above. th39 does not knowingly collect personal data from children or minors. Should we discover that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question.
If you believe that someone under the age of 18 has registered on th39, please notify us immediately at support@th39-app.com so that we may take the appropriate action.
Th39 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or the way we operate. When a material amendment is made:
Your continued use of the th39 platform after the effective date of any amendments constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding th39's Privacy Policy or the way we handle your personal data, please contact th39's Data Protection Officer (DPO) through the following channels:
Effective date of this policy: 1 January 2026. For any complaints that cannot be resolved through the channels above, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) under Malaysia's Ministry of Communications & Digital.
The th39 platform complies with the following standards and requirements to protect the data of Malaysian players.
Safe & Secure with th39
Th39 is committed to protecting the privacy of every Malaysian player. Register today and enjoy a safe, transparent, and rewarding online entertainment experience.