Exclusive Loyalty Programme
At th39, every bet you place earns loyalty points that move you up the VIP ladder – with increasingly exclusive benefits at every tier.
VIP Membership Tier
The higher your VIP tier, the greater the rewards and privileges you enjoy.
About the th39 VIP Programme
How many online gaming platforms truly know you as an individual? One that knows your name, your level of play, and the kind of offers you actually enjoy? At th39, our VIP Rewards programme is built on a simple yet powerful principle: loyal players deserve better treatment day after day — not just when they first sign up.
The th39 VIP Program has five membership tiers – Regular, Silver, Gold, Platinum, and the pinnacle, Diamond. Each tier comes with increasingly exclusive benefits, and the best part is that moving up requires no manual action on your part. Every time you deposit and play at th39 – whether it's Live Casino, slots, football, cricket, or poker – you automatically accumulate loyalty points that bring you closer to the next VIP tier.
One thing th39 players truly appreciate is the transparency of our VIP programme. Unlike some platforms where VIP tier requirements are vague or buried in hard-to-find pages, th39 clearly displays exactly how much cumulative deposit is required for each tier. You can track your progress at any time within your th39 account, and you will receive notifications as you approach and reach each new tier.
The Diamond tier at th39 is the highest recognition you can achieve in our VIP program. Diamond players receive a truly different level of treatment – not just a higher cashback rate (10% compared to 5% for Regular members), but also access to services unavailable to any other tier.
Instant withdrawal for Diamond players means that when you hit "Withdraw", the funds are in your e-wallet or bank account within 5 minutes – not 30 minutes, not an hour. This matters greatly for active players who withdraw frequently. Lengthy withdrawal processing is one of the top complaints players have on other platforms, and th39 eliminates that problem entirely for Diamond members.
Th39's exclusive Diamond tables also come with higher betting limits – ideal for players who prefer to play at a larger scale. At the Diamond Live Casino tables, you can enjoy baccarat, blackjack, or roulette with minimum and maximum limits that far exceed those at standard tables. Playing at a Diamond table carries a distinct sense of exclusivity – as if you're seated in the VIP section of a premium casino.
Platinum and Diamond members at th39 enjoy one of the most valued privileges among experienced players: a dedicated personal account manager. This means you have a th39 representative assigned exclusively to you — someone you can reach directly for assistance, enquiries, or to get offers tailored to your playing habits. No waiting in general support queues, no holding in live chat — your account manager is there to address your needs promptly.
In Malaysia, where personal connection and genuine service are deeply valued, this approach sets th39 apart from platforms that treat players as mere numbers in a system. At th39, every VIP player is a long-term partner who deserves our full attention.
Th39 VIP tiers are calculated based on cumulative deposits over a rolling 12-month period. If activity falls below the threshold, your tier may be adjusted accordingly. Please refer to the Terms & Conditions for full details.
How to Advance Your VIP Tier
The process is fully automatic – there's no need to register or apply separately for the th39 VIP programme.
All registered th39 members are automatically enrolled in the VIP programme from day one – no extra fees, no special forms. You're in from the moment you sign up.
Every deposit you make at th39 counts toward your cumulative deposit total. Deposits via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, or FPX – all of them count.
Every bet you place also accumulates loyalty points. These points can be redeemed for bonus credits that you can use to play or help meet rollover requirements.
Once your cumulative deposits reach the threshold for the next VIP tier, your tier is upgraded automatically. You will receive a notification in your th39 account along with a confirmation email.
Your new VIP tier benefits take effect immediately upon upgrade – higher cashback, increased withdrawal limits, and access to exclusive tables are all active right away.
| Game Category | Betting | Points Earned | VIP Gold+ Bonus |
|---|---|---|---|
| Slots | MYR 5 | 1 point | 1.5 points |
| Live Casino (Baccarat) | MYR 10 | 1 point | 1.5 points |
| Live Casino (Roulette) | MYR 10 | 1 point | 1.5 points |
| Football (Sports) | MYR 8 | 1 point | 1.5 points |
| Cricket (Sports) | MYR 8 | 1 point | 1.5 points |
| Poker (Cash Game) | MYR 10 | 1 point | 1.5 points |
| 100 Points = Redemption Value | RM 1.00 bonus credit | ||
VIP Gold, Platinum, and Diamond members earn 1.5x points compared to Regular and Silver members for every equivalent bet – meaning you accumulate points 50% faster once you reach Gold tier.
VIP Program Benefits
The higher your VIP tier at th39, the greater your weekly cashback percentage – ranging from 5% (Regular Member) to 10% (Diamond) on net losses.
Withdrawal processing times at th39 decrease with each VIP tier — from 60 minutes (Regular) to instant (Diamond). Your money arrives in Touch 'n Go or your bank account faster.
Platinum and Diamond players are assigned a dedicated account manager reachable directly via WhatsApp or phone — for support, personalised offers, and fast issue resolution.
Access to Live Casino, poker, and other tables exclusively open to Platinum and Diamond members at th39 – with higher betting limits and a more premium atmosphere.
All th39 VIP members receive larger birthday rewards compared to Regular Members. Diamond players receive personally negotiated gifts tailored to their individual playing habits.
Th39 Diamond players are eligible for invitations to exclusive events and tournaments — including VIP poker tournaments, live sports spectator events, and the annual th39 appreciation gala.
Tier Comparison
| Benefits | Regular | Silver | Gold | Platinum | Diamond |
|---|---|---|---|---|---|
| Weekly Cashback | 5% | 7% | 8% | 9% | 10% |
| Withdrawal Time | 60 min | 45 min | 30 min | 15 min | Instant |
| Personal Account Manager | |||||
| Exclusive VIP Tables | |||||
| Birthday Bonus | MYR 10 | RM 28 | MYR 58 | RM 128 | Negotiated |
| Tier-Up Bonus | – | RM 30 | RM 100 | RM 300 | MYR 888 |
| Loyalty Points Rate | 1× | 1× | 1.5× | 1.5× | 1.5× |
| Daily Withdrawal Limit | RM 5,000 | RM 10,000 | RM 20,000 | MYR 50,000 | No limit |
| Exclusive Event Invitations |
What th39 VIP Players Are Saying
"Ever since hitting VIP Gold, the weekly cashback has come in every Monday without fail. What I love most is getting a WhatsApp notification every time it's credited. th39 keeps it real."
"Just recently reached Platinum at th39. My account manager responds within 5 minutes every time I reach out – that's not something I've come across on other platforms. First-class service."
"Instant withdrawals as a Diamond member are a total game changer. Used to wait 1–2 hours; now the funds hit my Touch 'n Go within 5 minutes. th39 truly understands what Malaysian players need."
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